If you have a Wacom tablet, and you get the error message Your device is not connected to your computer, don’t be alarmed. This is a pretty common issue that affects a lot of Windows 10 users.

  • Many Windows 10 users reported a Wacom desktop center no device connected problem.

  • In some cases, a communication error is the main problem. A simple solution is to restart the Wacom services.

  • If that doesn’t fix your problem, then you need to update your Wacom drivers.

  • To make sure your device is working properly, install the first driver version that your model supports.

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First, we recommend that you check your hardware to see if there’s a problem there.

Make sure that your tablet is properly connected, check the USB ports on your PC, plug your tablet into a different port and if you have the means, connect your Wacom device to a different computer.

If all these preliminary checks don’t have a positive result, then we can try some more in-depth solutions.

Although it’s a pretty annoying problem, the fix is not as hard as it seems. Today we’ll take a look at how to solve it. For more information, follow the steps below.

What can I do if my Wacom tablet is not connecting?

1. Restart Wacom Services

  • Press the Windows key + R to open Run.
  • Type services.msc, and hit Enter.
  • Scroll down and find the Wacom service. Usually it’s called TabletServiceWacom, but in your case it may be Wacom Professional Service or Wacom Consumer Service.
  • Right-click it, and select Restart.

After the process finishes, reconnect your tablet and see if that solved the Wacom tablet not connecting problem.

  • What can I do if my Wacom tablet is not connecting?
    1. Restart Wacom Services
    1. Update/Re-install Wacom drivers
    1. Install the first driver version that supports your model
    1. Disable the Windows Ink option

2. Update/Re-install Wacom drivers

  • Press the Windows key + R to open Run.
  • Type devmgmt.msc, and hit Enter.
  • In Device Manager go to Human Interface Devices, and expand it.
  • Your Wacom device should be listed there. Right-click it, and choose Update driver.
  • In the next window select Search automatically for updated driver software.
  • After the process is finished, Restart your PC.

In many cases, the issue is caused by faulty drivers. Updating or re-installing them could solve the problem.

If after the restart your still having the same problem, we recommend that in step 4 to choose Uninstall device instead of Update driver and follow the steps in the uninstaller.

In case the drivers are outdated or missing,  we recommend you an automatic repair tool to do the job for you. DriverFix is an automated driver updater that can replace corrupted or damaged files, and restore your registry.

⇒ Get DriverFix

3. Install the first driver version that supports your model

  • Press the Windows key + R to open Run.
  • Type devmgmt.msc, and hit Enter.
  • In Device Manager go to Human Interface Devices, and expand it.
  • Your Wacom device should be listed there. Right-click it, and choose Uninstall Device.
  • Restart your PC, but don’t connect your tablet.
  • Download the first driver version that supports your model.
  • Install it, and connect your Wacom device.

Sometimes, updated drivers can be inconsistent, especially if there are some major changes involved. A solid fix confirmed by users is to install the first driver that works properly for your model.

Now the device should work properly. As a side solution, you can try reinstalling the Visual C++ Redistributable Packages from the official Microsoft site to see if that solves the issue.

4. Disable the Windows Ink option

  • Go to the Start Menu.
  • Choose Wacom.
  • Navigate to Wacom preferences and then to the Pen or Mapping tabs.
  • Go to the Details Penmode window and uncheck the Use Windows Ink.

Start Wacom and see if the problem was solved. This worked for some of the users so make sure you try it out.

Hope that these solutions helped you get pass the error message. If you have any more questions on how to connect a Wacom tablet to your Windows 10 PC, feel free to share them in the comments section below.

  • Wacomwindows 10 fix

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