VPNs (Virtual Private Networks) are tools used to make it harder for outside entities to track your browsing behavior while circumventing censorship.

Check your connection and tweak your remote desktop settings

  • The connection was not made is a frequent error VPN users with Windows have to deal with.

  • It prevents you from accessing the information of your remote device, even though it’s connected.

  • Using a better VPN can fix this problem most of the time, changing up DNS can also help.

  • The guide below will show you precisely what to do when encountering such an issue.

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Connecting remotely means accessing work or home computers from a remote location. You even have dedicated software that can help you connect to PCs remotely.

Although they are generally reliable, one error you might get when establishing a connection to VPN is:

This problem can occur due to your VPN. If you encounter this issue, be sure to check your VPN settings and see if that helps.

The remote connection was not made because the name of the remote access server did not resolve

This is how you can fix ‘the remote connection was not made’ VPN error in Windows 10.

What is the name of the Remote Access Server?

The name of the server is the name of the device/computer you establish the VPN remote access connection from.

For those wondering what’s a remote access server example, here’s how to check it and find the name of yours on a Windows PC:

  • Right-click on your taskbar.
  • Select System from the list.
  • It will open a panel with information about your computer.

What does it mean The remote access server did not resolve?

The remote connection was not made error can cause many issues on your PC, and speaking of this problem, here are some similar errors that users reported:

  • The remote connection was not made because the attempted VPN tunnels failed Windows 10, Windows 11, L2TP/IPsec
  • This is another variation of this problem.
  • If you encounter this issue, try disabling your antivirus or firewall and check if that helps.
  • A connection to the remote access was not made because the modem was not found
  • According to users, this error can appear due to your DNS, so try changing your DNS settings and check if that solves the problem.
  • The remote connection was not made error 800, 868
  • There are various error codes that can appear alongside this message.
  • However, you should be able to fix them using one of our solutions.
  • The remote connection was denied, has timed out, was interrupted and is reconnecting
  • These are some common problems that can appear, and in most cases these issues are caused by your configuration.
  • To fix the problem, check the configuration and see if that helps.
  • The remote connection was denied because the username and password
  • Make sure you entered the correct credentials
  • AOVPN error 867: VPN: The remote connection was not made

In order to activate a remote desktop connection, simply go to Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop.

  • This is another variation of this problem.

  • If you encounter this issue, try disabling your antivirus or firewall and check if that helps.

  • According to users, this error can appear due to your DNS, so try changing your DNS settings and check if that solves the problem.

  • There are various error codes that can appear alongside this message.

  • However, you should be able to fix them using one of our solutions.

  • These are some common problems that can appear, and in most cases these issues are caused by your configuration.

  • To fix the problem, check the configuration and see if that helps.

  • Make sure you entered the correct credentials

Find below multiple tested solutions so you will be able to connect to your remote desktop in no time.

How to fix the remote connection error on Windows 10?

1. Double-check the Hostname

First, double-check you’re entering the correct hostname.

The hostname is the name of the device that configures the remote access, as explained above. Check the name and make sure it matches the Hostname in your remote access connection.

Make sure there are no typos in the hostname entered to connect with VPN. Alternatively, you can also establish a VPN connection with your server IP address instead.

VPN software are quite similar when it comes to settings, so you can follow this guide even if you use something else.

2. Use a reliable VPN to create a remote connection

  • Download and install ExpressVPN.
  • Launch it from the Start Menu.
  • Tweak your connection preferences.

VPNs are extremely useful and more often than not, you will eventually have to resort to using one.

There are several benefits that come with a good VPN.

First and foremost, they ensure your connection is private and protect any sensitive data about your identity, location, and browsing activity.

Secondly, they can help with boosting your connection for gaming, or help you access the geo-restricted content on streaming platforms.

Unfortunately, if the VPN you use is not completely up-to-date or set up in a faulty manner, you may experience some errors like this Remote access connection at hand.

If you have a VPN that automatically connects to a server, try to manually change to a different server and see if the problem persists.

4. Disable your firewall

A firewall is a great security feature, but sometimes your firewall can cause The remote connection was not made error to appear. If you encounter this issue, you might have to temporarily disable your firewall.

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Avoid remote desktop issues by connecting using ExpressVPN’s premium servers!

3. Flush the DNS and reset connections with Command Prompt

Flushing the DNS (Domain Name System) and resetting network settings together are some of the most effective fixes for this VPN error.

  • First, open the Command Prompt by pressing the Win key + X hotkey and selecting Command Prompt (Admin).

  • Run the following commands one by one:

  • ipconfig /flushdns

  • ipconfig /registerdns

  • ipconfig /release‘ipconfig /renew

  • netsh winsock reset

After running these commands, check if the problem is resolved.

To do that, just do the following:

  • Press Windows Key + S and enter firewall.
  • Now choose Windows Defender Firewall from the list.
  • When Windows Defender Firewall window opens, select Turn Windows Defender Firewall on or off.
  • Now select Turn off Windows Defender Firewall (not recommended) for both Private and Public networks.
  • Click OK to save changes.

After doing that, your firewall should be completely disabled. Now check if the issue is still there. If the problem doesn’t appear, it means that your firewall isn’t properly configured.

  • Now choose Windows Defender Firewall from the list.

  • Click OK to save changes.

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To fix the problem, you need to enable your firewall and check your configuration.

5. Change your DNS

According to users, you can fix the problem with The remote connection was not made message simply by changing your DNS. To change the DNS, you need to do the following:

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  • Right-click the network icon on your Taskbar and select your network from the menu.

  • Now click on Change adapter options.

  • List of all network connections on your PC will now appear.

  • Right-click your network connection and choose Properties.

  • Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

  • Now select Use the following DNS server addresses and enter 8.8.8.8 as a Preferred DNS server and 8.8.4.4 as Alternate DNS server.

  • Now click OK to save changes.

After doing that, you’ll use Google’s DNS and the issue should be resolved. If you want, you can also use OpenDNS or any other DNS by using this method.

  • Right-click your network connection and choose Properties.

  • Now click OK to save changes.

6. Restart RasMan process

Many users reported that The remote connection was not made error message can occur due to RasMan process. To fix the problem, it’s required that you restart this process.

This is relatively simple, and you can do it by following these steps:

  • Open Command Prompt as administrator.

  • When Command Prompt opens, enter the following commands:

  • net stop RasMan

  • net start RasMan

After running these two commands, the RasMan process will restart and the issue should be completely resolved.

There are many options available, so you can surely find the best antivirus software for your particular needs.

7. Close anti-virus software and firewalls

If you keep getting The remote connection was not made an error message, the problem might be your antivirus or firewall. Third-party antivirus tools can sometimes interfere with Windows and cause this and other errors to occur.

To fix the problem, you need to disable certain antivirus features and check if that helps. If the issue is still there, you might have to temporarily disable your antivirus.

In the worst-case scenario, you might have to remove your antivirus and check if that solves the problem.

If removing your antivirus solves the issue, you should consider switching to different antivirus software.

Many third-party antiviruses include free trial versions, so you can try multiple options if you are not sure what to pick.

8. Disable your proxy

Many users use proxy in order to protect their privacy online, but sometimes your proxy can cause The remote connection was not made an error to appear. To fix the problem, it’s advised to disable your proxy.

  • Open the Settings app and go to Network & Internet.
  • Select Proxy from the menu on the left and in the right pane disable all options.

After disabling proxy, check if the problem is resolved.

9. Perform a clean boot

Sometimes third-party applications or services can interfere with Windows and cause this and other errors to appear. To fix the problem, you need to start your PC in Clean boot mode.

This is quite simple, and you can do it by following these steps:

  • Press Windows Key + R and enter msconfig.
  • Now press Enter or click OK.
  • System Configuration window will now open.
  • Go to Services tab and check Hide all Microsoft services.
  • Now click Disable all button.
  • Navigate to Startup window and click Open Task Manager.
  • Task Manager will now open and you’ll see a list of startup apps.
  • Right-click each entry on the list and choose Disable from the menu.
  • Once you disable all startup apps, go back to System Configuration window and click Apply and OK and restart your PC.

Once your PC restarts, check if the problem is still there. If not, you need to enable disabled services and apps one by one until you find the cause.

  • Now press Enter or click OK.

  • Now click Disable all button.

  • Right-click each entry on the list and choose Disable from the menu.

Once you find the problematic application, you need to remove it. Here is how you can remove problematic apps from your Windows 10 PC:

  • Type remove in the taskbar and open the Add or remove programs panel.
  • Find the faulty app in the Apps & features list.
  • Click on it and select Uninstall.
  • It may ask for your permission to continue, select Yes.

Once the process is finished, see if the problem is remediated.

These are tested solutions to get back on your remote desktop connection. There are several ways you can connect from one device to another and control a PC through another PC.

You could use Windows 10’s built-in Remote Desktop feature or a third-party remote access tool such as TeamViewer.

If you are interested in learning more, check our how-to VPN section. You can also read our comprehensive guide that helps you fix the VPN errors on your Windows 10 PC.

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